Welcome Brochure

Is there a deposit required to process my order for materials (eyeglasses, contact lenses and/or low vision devices)? Yes, a deposit of 50% of the patient responsibility charge for the materials is required in order to process your order. Do you offer any financial assistance to the uninsured or underinsured? If you are uninsured or underinsured, you may qualify for a fee reduction or payment plan based on specific financial eligibility. To apply for financial assistance, you will be asked to provide information, which includes financial income. We utilize the federal poverty levels as guide for fee reduction determinations. What is Health Information Exchange (HIE)? Through a secure health information exchange, our doctors are able to access your medical history to make informed decisions about your eye care. Does UEC offer telehealth appointments? The UEC does offer telehealth appoints; however they are not recommended for initial visits. Please speak with your provider to determine if a telehealth appointment is appropriate for you. Are interpreter services available? UEC provides free interpreter services for patients. Many of our doctors also speak more than one language.

Please call ( 866) 905-4477 or email pfsfinapp@sunyopt.edu for information.

To see a list of other frequently asked questions please scan the QR code.

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