Welcome Brochure

Frequently Asked Questions

Do I have to schedule in advance or can I just come in and wait? All appointments must be scheduled in advance. Call (212) 938-4001 to schedule your appointment. How long will my appointment take? Will I be dilated? Appointments on average take approximately 90 minutes to complete the required testing, dilation, and comprehensive examination. Length of your visit may vary based on the services required and if it is an initial visit or follow-up. Do I need to bring my insurance card with me to the clinic? Yes, it is very important that you bring your insurance card with you to ensure that we have accurate billing information to correctly file your claim and also specify if you have a vision plan. You will be asked to present your card and identification when you register. Patients are responsible for all co-payments, deductibles, coinsurance, and/or non-covered services with payment required at the completion of your visit. What happens if I cannot make the payment in full? In most cases, we can help establish a payment plan depending on your balances due. Partial payments made toward your balance will not stop collection activity unless you have made payment arrangements with us. Please contact Patient Financial Services to discuss payment options at (866) 905-4477 What insurance plans does the University Eye Center (UEC) accept? Vision care plans typically only cover routine vision examinations along with eyeglasses and/or contact lenses. Your visit for routine eye care allows your eye doctor to evaluate your visual needs. The doctor can determine if there is a need to prescribe or change your prescription for vision correction. It also allows him/ her to evaluate your eye health, to rule out the most common eye diseases and to determine if there is a need for further visits. Vision plans do not cover diagnosis, management, or treatment of eye diseases. What if I don’t have vision insurance, will my medical insurance cover routine eye care? Typically, major medical insurance or a managed care plans pay for procedures that are used to diagnose and treat eye disease. While the examination may provide you with a new eyeglass prescription, medical insurance rarely pays for routine care and refractions. We accept most Medicaid, Medicare, managed care and most major medical and vision plans. For a listing of our participating plans, please scan the QR code. What is the difference between a routine eye examination and a visit for medically necessary care?

18 UNIVERSITY EYE CENTER