EMPLOYEE HANDBOOK

Procedure Number:

S-10

Page:

3

of

3

Effective Date:

5/29/1991

Revised:

1/2/2024

Last Reviewed:

1/2/2024

Script for goodbye “(Patient’s Preferred Name” , is there anything else I can do for you today? (if the answer is no) Thank you for selecting the University Eye Center for your eye care. Goodbye.” When transferring a call, introduce the call to the next person handling the call. Patient calls should not be transferred “blindly”. 21.Never criticize the institution, equipment, facilities, other departments, or persons in front of patients. 22.Report any unsafe conditions to the Director of University Police immediately at 212-938 5555. 23.Report any defective equipment to the Equipment Maintenance Technician and or Clinic Manager immediately. 24.Notify the Housekeeping Department if any examination room, waiting area or bathroom needs to be cleaned or disinfected due to a serious ailment. 25.Notify the Nursing staff if any patient or employee becomes injured or ill. 26.Celebrate achievements with your team.

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