Accreditation Council on Optometric Education

o Expanded patient access to educational information about their eye care, health and health-related behaviors • Develop strategies to enhance the patient experience and increase patient satisfaction o Develop additional methods for patients to provide feedback about the services we provide and the care they receive o Implement training programs to improve efficiency and the patient experience o Streamline the patient flow within the clinical services o Facilitate the exchange of patient information between providers and with patients via patient portals and health information exchanges • Communications o Increase awareness in the medical community about the services we provide and how we can complement the care of other professionals o Develop a communications strategy to create a more positive narrative for the UEC on social media o Communicate the successes and value of the College and clinic to the community o Develop communications strategies to enhance visibility of the UEC and the services offered which improve access to care for the uninsured and underinsured. • Improve operations to enhance the quality of care and patient outcomes o Ensure operational consistency with reporting and reimbursement models under health care reform o Explore and expand as indicated the use of ancillary personnel to improve efficiency and patient satisfaction. • Expand outreach programs for underserved populations. • Expand relationships with key health care organizations and continue efforts to increase the College’s footprint in the New York metropolitan area. • Further develop our role with Medicaid Redesign (DSRIP) landscape. • Support and facilitate student involvement in service learning projects locally, nationally, and internationally. Goal 6. Cultivate an institutional culture that encourages a sense of community, inclusion, institutional pride, collective purpose and shared responsibility • Develop mechanisms for enhanced internal and external communication that expand awareness of our mission, program and achievements while informing the community through dissemination of accurate and transparent information. • Integrate into the hiring and performance review processes an increased recognition of institutional commitment and demonstration of shared responsibility. Goal 5. Provide service to our greater community Community and People

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