ACOE_Self-Study

20 business days of the date the written complaint is received by the vice president for student affairs and international programs.

• The complainant has the right to redirect the complaint to the vice president for student affairs and international programs for further action if he or she is not satisfied with the initial response from the appropriate College authority. Every effort will be made to resolve the complaint in a confidential manner and as expeditiously as possible, however, complete confidentiality cannot always be guaranteed. In the process of handling complaints, certain information may be distributed to appropriate administrators, respondents and/or witnesses in order to investigate, institute remedial actions or to informally resolve the complaint. Records of Formal Complaints Records of formal complaints will be kept for a minimum of five years by the vice president for student affairs. For each formal complaint received, the following information will be logged and maintained as part of t he College’s formal complaint log: • The date the formal complaint was submitted to the vice president for student affairs; • The nature of the formal complaint; • Copies of the acknowledgment and response (recorded by date) provided to the student from the appropriate College authority and the steps taken by the College to resolve the formal complaint; • The College’s final decision regarding the formal complaint, including any referral to outside agencies; • Any other external actions initiated by the student to resolve the formal complaint, if known to the College (such as a lawsuit, EEOC investigation, etc.) 6.7 The program must provide opportunities for students to access and communicate with faculty and administrators of the program. Faculty office hours are posted in course syllabi, which are available on campus for review. All College administrators have an open-door policy. Alternatively, students (individually or collectively) may arrange a specific time to meet with administrators. The vice presidents for academic affairs (dean) and student affairs hold regularly scheduled meetings with Student Council officers. An important opportunity for student participation in College governance occurs on the following faculty committees, which have student members: • Curriculum Committee • Committee on Scholarships, Fellowships, Awards and Student Aid • Information Technology Council • Institutional Research and Planning Committee • Committee on Affirmative Action and Cultural Diversity • Committee on Learning Resources • Committee on Health and Safety and Energy Conservation A listing of student complaints their resolution may be provided on site upon request.

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