ACOE_Self-Study

The academic calendar is posted on the College’s website ( Appendix VI-21 or https://www.sunyopt.edu/about/college-calendar). Information on tuition and fees is posted at http://www.sunyopt.edu/education/admissions/tuition-fees ( Appendix VI-22 ) and scholarships and awards at http://www.sunyopt.edu/education/admissions/financial-aid ( Appendix VI-23 ). The University’s refund policy is at http://www.suny.edu/sunypp/documents.cfm?doc_id=390 ( Appendix VI-24 ). 6.6.2 The program must publish and adhere to policies and procedures regarding student grievances and must maintain records of receipt, investigation, adjudication and resolution of such complaints. The following policy is published on page 6 of the College’s Student Handbook (https://www.sunyopt.edu/pdfs/academics/StudentHandbook2018.pdf or Appendix VI-19 ): Formal Complaint Procedure for Students Formal complaints that are not academic in nature are addressed in the SUNY College of Optometry’s Formal Complaint Procedure for Students, below. In most instances, grievances or issues of concern that students have at the College are addressed informally, often with the assistance of the vice president for student affairs and international programs or another college faculty or staff member. However, a formal complaint may be initiated by any student. • A formal complaint must be in writing, dated, signed by the complainant and addressed to the vice president for student affairs and international programs. (Please note that only written, dated and signed submissions will be processed as formal complaints; verbal and electronic submissions will not be processed.) • The vice president for student affairs and international programs has the authority to forward those complaints with merit. If the complaint is against the vice president for student affairs and international programs, the formal complaint can be made to the president of the College. • Upon receipt, the vice president for student affairs and international programs will forward the complaint to an appropriate College authority, usually another vice president, who has the authority to address the complaint. In certain situations, the vice president for student affairs and international programs may be deemed the appropriate authority to address a particular formal complaint. • An acknowledgement of the complaint will be sent in writing by the appropriate College authority to the complainant (and a copy will be sent to the vice president for student affairs and international programs) within 10 business days of the date the written complaint is received by the vice president for student affairs and international programs. • The appropriate College authority will provide a written response to the complainant (and a copy will be sent to the vice president for student affairs and international programs) within

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