TFRE

o Measure: Add question to clinic demographic form asking patients if the form in their native language improved satisfaction with their visit o Responsible: Clinical Administration Objective 2: Ensure that patient language translation services are readily available for use within UEC clinic rooms  Consider other language translation services outside of Cyracom to reduce burden of obtaining phone, hooking it up, and waiting to be connected to translator that takes valuable time in an exam room. One option is for every computer in each exam room to include webcam and access to live interpreter services through video chat, such as All Access Interpreters (https://interpreter.services/) o Measure: Add question to UEC survey or clinic demographic form asking patients if interpreter services improved satisfaction with their visit o Responsible: Clinical Administration Goal 7: Understand our strengths and weaknesses of providing patient-centered care at UEC Objective: Hire third-party evaluator to assess our implicit biases, patient satisfaction, staff, etc. to understand where we should direct our attention in the Patient Care sub-committee and the College’s efforts as a whole.  Proposals from third-party evaluators have been received and we would like to move forward with Co-Creating Inclusion (https://cocreatinginclusion.com/) o Measure: Change from pre- to post-evaluation and workshop surveys conducted by third-party evaluator o Responsible: Task Force Conclusion In summary, the UEC provides eye care to a highly diverse patient base. In order to ensure patient- centered, compassionate patient care that is free of discrimination and bias, the Patient Care Sub- Committee of the Task Force on Race and Equity recommends addressing the goals listed to better serve our patients and create an inclusive culture.

FINAL REPORT: Task Force on Race and Equity

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