Student Handbook

Records of Formal Complaints: Records of formal complaints will be kept for a minimum of five years by the vice president for student affairs. For each formal complaint received, the following information will be logged and maintained as part of the College’s formal complaint log: • The date the formal complaint was submitted to the vice president for student affairs; • The nature of the formal complaint; • Copies of the acknowledgment and response (recorded by date) provided to the student from the appropriate College authority and the steps taken by the College to resolve the formal complaint; • The College’s final decision regarding the formal complaint, including any referral to outside agencies; • Any other external actions initiated by the student to resolve the formal complaint, if known to the College (such as a lawsuit, EEOC investigation, etc.). Complaints to Accrediting Bodies If you feel that the school or an accredited program has failed to meet the expectations of accreditation, you may file a complaint with the program’s accrediting body. Contact information for the New York Department of Education, Middle States Commission on Higher Education and Accreditation Council on Optometric Education can be found at https://www.sunyopt.edu/about/accreditation.

Student Conduct Code The primary purpose of this document, the Student Conduct Code (also referred to as the Code), is to articulate the values of the SUNY College of Optometry community and to outline behaviors in which students are prohibited from conducting.

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