MSCHE/ACOE Self Study

infrastructure to a state-of-the-art Aruba/Alcatel-Lucent infrastructure, utilizing 802.11n technology and installing approximately 100 access points (mostly completed); upgrading the existing student spaces and outfitting the Center for Student Life and Learning, including the lecture halls and other small learning spaces, with the latest teaching and learning technologies to include incorporation of class capture technology for continuing education and other professional programs; and expanding secure remote access capabilities. The 2009-2010 IT Action Plan is given in Appendix F-10. Faculty and Student Training The Office of Information Technology currently offers one-on-one training as requested and offers tip sheets on logging onto the campus network, accessing the electronic mail system and other various IT topics. IT also subscribes to Atomic Learning, the online technology training and professional tool for educators. Training for faculty in the use of classroom technology is done on an individual basis by Media Services and is supplemented by skilled AV work-study students who are present in every class and assist in the setup and troubleshooting of individual lectures. A newly created IT Video Conferencing and Training Center was completed in April, 2010. This training center allows the ability to offer group training for up to 16 participants on all IT supported applications, as well as serving as the new location of the University-wide Video Conferencing System. Faculty workshops have been held on the Moodle course management system and TurningPoint (software that enables students to use “clickers” to respond to questions asked during lecture) and Microsoft Office applications. Individual instruction/support is available as needed. Every incoming 1 st Year class takes part in an IT computer assessment survey during orientation. This assessment survey allows IT to understand students’ current computer knowledge and what their needs are that may need additional training or support. Results of this technology survey are provided to the Information Technology Council, president, dean, department chairs and interested others. Patient Care IT works with the University Eye Center (UEC) to implement initiatives to enhance patient care. For example, E-eligibility -- the ability to automate insurance verifications to pre-approve or mitigate potential insurance problems prior to the patient's arrival -- was recently implemented. In addition, an online patient satisfaction survey was developed to help assess and improve the quality of UEC services. On the UEC website, self-service patient education information is available, including EyeTV (informational videos), Eyeclopedia (clinical knowledgebase) and 3D Eye simulations (Eyemaginations' 3D-Eye Online). One planned project includes the replacement of our current electronic health record (EHR) system that was originally acquired in 2004 and has been problematic in that it was designed for hospitals rather than eye clinics. In

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