EMPLOYEE HANDBOOK

4. I have coverage under both my insurance and my husband's. Since the deductible is less under his insurance, can you bill his insurance and not mine? Unfortunately, under a provision called coordination of benefits (COB), the clinic is required to bill the insurance that would be considered primary for you. Any health insurance for which you are the primary holder must be billed before any other health insurance. 5. When will my insurance company settle my account? While each insurance company is different, we generally expect full payment from your insurance company within 45 days of billing. If your insurance company does not pay the bill within 45 days, we may send you a notification of their non-payment and request that you contact them to send the payment.

6. How will I know how much I will need to pay?

Once we receive a payment or denial from your insurance company, you will receive a statement showing the amount that is due from you. This amount should be the same amount noted on the Explanation of Benefits (EOB) you receive from your insurance company. This amount is due when you receive the statement. If you have questions, please contact your insurance company or our Customer Service number located on your billing statement. Please note that if your insurance company fails to make any payment on your account, we may ask for full payment from you.

7. How can the patient make a payment?

The University Eye Center accepts cash, VISA, MasterCard, Discover Card, and and personal checks. If additional methods of payment are required, please contact our Customer Service number located on your billing statement and we will work with you to facilitate timely payment.

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