EMPLOYEE HANDBOOK

TABLE OF CONTENTS Welcome

4 4 5 5 6 7 8

Scope & Purpose of handbook

President’s Introduction

Vice President’s Introduction About SUNY/College of Optometry

Alphabetical Directory

Mission Statement & Strategic Plan

Our Expectations & Pledge Standards of Conduct

19 19 20 21 21 22 22 23 23 24 25 25 26 27 27 28 29 30 31 32 33 34 35 36 37 38 39 39 39 40 41 42 49 54

Our Pledge to Service Excellence

About UEC:

Services

Examinations Eyewear Center Contact Lenses Pediatric Services

The Glaucoma Institute Head Trauma Unit Specialty Contact Lens Vision Therapy Learning Disabilities Low Vision Service

Ocular Disease & Special Testing

Social Work

Payment & Insurance Options

Table of Organization Office of the Vice President for Clinical Affairs

Professional Services Clinical Service Areas Clinical Operations Patient Financial Services

Medical Records

Essilor Eyewear Center

University Eye Center Three Service Model

Clinical Faculty Information

Clinical Management Protocols Quality Assurance and Improvement Clinical Vision Research Center (CVRC) Continuing Education Requirements Active NYS Registration

Patient Financial Services

Medical Records

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